Pre-65 Retirees: EAP & Mental Health Resources
Most of the benefits on this page are available only to pre-65 retirees and their immediate family members.
Get help now.
Help is available 24 hours a day, 365 days a year.
- 800-424-1768
- Member.MagellanHealthcare.com
Employee Assistance Program (EAP)
Atmos Energy offers the EAP through Magellan Healthcare to help pre-65 retirees and their immediate family members address personal concerns, emotional health needs, and everyday life challenges. This confidential support is available whether or not you are enrolled in the Atmos Energy Retiree Medical Plan. You and your immediate family members can receive up to eight counseling visits per issue each year at no cost, with support available 24 hours a day, 365 days a year.
Whether you’re facing a major life event, managing ongoing stress, or simply looking for extra support, Magellan Healthcare offers confidential resources to help you take the next step. Call 800-424-1768 or visit Member.MagellanHealthcare.com. Help is available 24 hours a day, 365 days a year.
Counseling and Emotional Health Support
You can connect with a licensed behavioral health professional for support with issues such as:
- Stress and burnout
- Depression or anxiety
- Grief and loss
- Relationship or family challenges
- Alcohol or drug use
- Times of crisis
Support may be available in person or online, depending on your needs and preferences. Call 800-424-1768 or visit Member.MagellanHealthcare.com to get started.
Work-Life Services
Balancing work, family, and personal responsibilities can be challenging. Through Work-Life Services, you have access to confidential support, expert guidance, and practical resources to help you manage stress and navigate everyday concerns across areas like childcare, elder care, emotional wellness, finances, and career.
Connect with a live specialist by phone or online chat who will help you find solutions and identify resources that fit your needs. They'll match you with vetted providers based on your needs, budget, location, and availability.
A range of resources is available through Work-Life Services to help you stay informed and supported:
- Expert-led monthly Care Talk sessions with practical strategies
- Articles, guides, webinars, podcasts, and interactive tools
- Ongoing communications with tips and helpful information
Plus you can create a personalized hub to save content and save helpful resources—you can invite your family members to join the hub too.
- Go to member.magellanhealthcare.com.
- If you have an account, log in. (Don’t have an account? Click My Benefits, enter Atmos Energy in the field, and click Continue.)
- Click Work-Life Services.
- Click Continue to Work-Life Enhanced.
- Browse the resources available or click Get Expert Help to connect to a specialist.
Digital Emotional Wellbeing Tools
Magellan also offers digital tools to support your emotional health and build long-term resilience.
Web-Based Confidential Care
You and your family members can access self-guided, self-paced online cognitive behavioral therapy (CBT) programs that address:
- Depression
- Anxiety
- Sleeping troubles
- Substance use
- OCD
These programs can be used on their own or alongside care from a provider, and they are available anytime, anywhere with internet access on a device with a screen size of seven inches or larger.
Onward by NeuroFlow
The Onward by NeuroFlow app gives you confidential, mobile access to tools that support emotional wellbeing and help you manage everyday stress and more complex concerns. This program is available at no cost to all Atmos Energy employees and family members ages six and older, regardless of medical plan enrollment. Features include:
- Breathing, meditation, yoga, and journaling activities
- Tracking for mood, sleep, stress, and pain
- Clinically supported exercises to build coping skills
- Personalized insights over time
- Connections to virtual therapy and in-person counseling
Topics supported through the program include anxiety, depression, caregiving, grief and loss, chronic pain, mindfulness, resilience, sleep, stress, substance use, and more.
Visit Member.MagellanHealthcare.com or download the Onward by NeuroFlow mobile app today!
Mental Health Coverage through the Atmos Energy Medical Plan
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If you’re enrolled in the Atmos Energy Medical Plan, mental health and substance use care are covered, so you can get support when you need it—just like any other medical condition. Covered services include:
- Counseling and therapy visits
- Care from psychiatrists and other behavioral health providers
- Inpatient mental health treatment
- Substance use treatment programs
You can choose any licensed provider, but you’ll typically pay less when you use a provider in the plan’s network.
Rightway makes it easier to access mental health support. Their care team can help you find high-quality, in-network providers, explain your coverage and expected costs, and even assist with scheduling appointments. They can also help you compare options, so you feel confident you’re choosing care that fits your needs. Learn more.
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Mental Health Hub through BCBSTX
If you’re enrolled in the Atmos Energy Retiree Medical Plan, the BCBSTX Mental Health Hub gives you a simple, centralized way to find the support that’s right for you—when you need it. The Mental Health Hub is confidential, available 24/7, and included as part of your medical plan at no additional cost.
This online resource connects you to:
- In-network mental health providers (virtual and in-person)
- Self-guided programs and tools to build coping skills and resilience
- Videos, podcasts, and articles across 200+ topics like anxiety, stress, relationships, parenting, and more
Start with a Quick Check-In
Not sure where to begin? The Hub includes a Wellness Check-In assessment that takes just a few minutes to complete. Based on your results, you’ll receive personalized recommendations—such as counseling, self-paced programs, or other care options tailored to your needs. You can retake the assessment anytime to track your progress or use it for covered family members, including children.
Access Specialized Support
The Mental Health Hub can also connect you with specialists for more focused care, including support for eating disorders, pediatric mental health, obsessive-compulsive disorder (OCD), and substance use disorders.
Get Started
- Log in to BCBSTX.com.
- Select Behavioral Health.
- Select Mental Health Hub.
Learn to Live through BCBSTX
The Learn to Live program offers digital mental health support designed to help you build practical skills, improve emotional well-being, and create lasting change. Available through BCBSTX, this program is open to pre-65 retirees and family members age 13 and older who are enrolled in the Atmos Energy Retiree Medical Plan. Learn to Live is:
- Self-paced: Complete sessions on your schedule
- Confidential: Your participation is private
- Research-backed: Built on more than a decade of clinical research
You’ll take a short online assessment that matches you to a program based on your needs, with support for:
- Stress, anxiety, and worry
- Depression
- Insomnia and sleep challenges
- Social anxiety
- Substance use
Learn Skills That Work in Real Life
Each program is built on proven cognitive behavioral therapy (CBT) techniques and includes:
- Interactive lessons and exercises
- Practical tools to manage thoughts and behaviors
- Strategies you can apply immediately in everyday situations
The goal is straightforward: help you understand what’s driving how you feel—and give you the tools to change it.
Get Started
- Log in to BCBSTX.com.
- Select Wellness.
- Select Digital Mental Health.
Additional Resources
MDLIVE
Access confidential mental health support from licensed psychiatrists and counselors, from wherever is most convenient, including your home. Schedule an appointment and connect with a provider for support with common concerns such as anxiety, stress, depression, and grief. All MDLIVE mental health visits are available for a $20 copay, regardless of which medical plan you’re enrolled in (EPO, PPO, or HDHP).
Visit MDLIVE.com/BCBSTX, call 888-680-8646, or download the MDLIVE app.
My Medical Ally
Finding the right mental health provider can be complex. My Medical Ally offers free, one-on-one clinical support to help you understand your options and connect with care that fits your needs. A dedicated expert will guide you through diagnoses, treatment options, and local providers so you can move forward with confidence.
Call 888-361-3944 and use code Atmos.
Cariloop
Caring for a loved one can be rewarding but also overwhelming. Cariloop provides free, personalized support to help you manage caregiving with more confidence and less stress. You’ll be paired with a dedicated Care Coach who can guide you through the medical, financial, legal, and emotional aspects of caregiving.
Visit cariloop.com/atmosenergy or call 844-790-5667.
